Court Reporting Firm Collections - How To Get Paid

While I was at the NCRA convention last week, I discovered a great new collection manager service that specializes in court reporting firms.  Collections used to be a sore spot for us at Todd Olivas & Associates.  Back in the day, we would send off Past Due notices and the turn-around time for payment was hovering right around 90 days or more in some cases.  About two years ago we pulled together a tighter system headed by the ever-courteous but persuasive Nancy Steinhilber.  Nancy has been able to get most payments down to under 30 days.  As a growing business, cash flow is king.

If you are an independent court reporter or small firm like us who hasn't yet solidified how you're going to collect from your clients, let me introduce to you Your Corporate Collector, Inc.

Your Corporate Collector, Inc. is an outsourced collection manager service for your past-due invoices.  I met the owner, Cynthia Dusenbery who was absolutely wonderful in person.  And while I haven't personally tried her service, if first impressions mean anything, then she's the lady to go with.

Fast Facts About Your Corporate Collector, Inc.

  • They call in your company name as if they were your own collection manager on staff.
  • All payments are directed to your office.
  • You only get invoiced from them once you notify them of receipt of payment.
  • They collect amicably and strive for harmonious but persuasive dealings with your clients.
  • They charge 10% which I think is pretty darn reasonable.
  • NCRA Associate Member since 4/07.
  • Owner Cynthia Dusenbery has written several articles in the JCR Magazine.

I obviously have no affiliation with Your Corporate Collector, Inc. other than I believe Cynthia to be honest and quite a good deal for any reporters or agencies out there struggling getting paid.  I'd say it's worth a shot to check her out:

Your Corporate Collector, Inc.

6348 N. Milwaukee
Chicago, IL 60646
(847) 588-2273
Owner: Cynthia Dusenbery

Tuesday, July 29, 2008

Todd Olivas

Todd Olivas is a court reporter and entrepreneur.
He founded TO&A in 2003.

  Comment by Dee-Dee Dombrowski | Tuesday, July 29, 2008
My name is Dee-Dee Dombrowski, and I, too, am a court reporter. I have my own small agency in Chicago, Illinois, and I`ve used Cynthia`s company for the last three or four years. There hasn`t been one invoice that I`ve given to her that she has NOT been able to collect on. I have given up on collecting way before she ever has. Ten percent is the fee, and if you`re thinking you`re not going to collect the amount anyway, what`s ten percent? Call her with your past dues right now. There`s no need for you to waste your time on this anymore. I`ve referred everyone I know to her, not just court reporting firms. You won`t be disappointed.
  Comment by Bridget Sullivan, Financial Advisor | Tuesday, July 29, 2008
I`m not a court reporter, but I`ve used Cynthia in the past with excellent results. High recommendation!
  Comment by Anne DeSantis | Tuesday, July 29, 2008
My name is Anne DeSantis and I work for a court reporting agency in Boston, MA. I`ve been using Cynthia`s collection services for the past two years with great results. When you`ve just about given up on collecting an account, you have nothing to lose so you may as well try Cynthia. She resolves everything amicably and is very courteous but forceful. You can`t beat the ten percent commission, so give Cynthia a try and you won`t be sorry.
  Comment by David | Tuesday, July 29, 2008
My name is David M. Adler, Esq. I have used Ms. Dusenbury`s services on several occasions. She is responsive, professional and most importantly, EFFECTIVE. 100% success rate for me!
  Comment by Cindy Miller | Thursday, July 31, 2008
My name is Cindy Miller, and I am the owner of Video Clearinghouse, a legal video solutions company. We met Cynthia last year at the NCRA convention in Dallas, and have been using her ever since. She is FABULOUS! I highly recommend her services. She is wonderful with the clients, and a great deal of fun with us!
  Comment by Lyn Rubenstein | Tuesday, January 27, 2009
I have owned a court reporting firm for the past 43 years and for the past year-and-a-half have found it almost impossible to collect money. Attorneys do not seem to have the funds and/or do not want to pay. I certainly am going to give Cynthia a try and see if she can possibly do any good.
  Comment by Cynthia Dusenbery | Monday, June 6, 2011
Just a note that the toll free number will be changed effective June 30, 2011 and I will not be posting the new one on Internet. If you need to reach me use the regular business number of (847) 588-2273. Thanks. Oh and thanks Todd for the blog.
  Comment by Linda Wilson | Tuesday, June 14, 2011
I had an outstanding bill of approximately $3,700 from a court reporting firm in California (I live in Michigan). They paid me $1,800 and still owe the balance. I can`t seem to get a straight answer out of them as to when the balance will be paid. Do you have any success in collecting from court reporting firms?
  Comment by Cynthia Dusenbery | Wednesday, June 15, 2011
Yes, I have collected from court reporting firms with some success. Seems today`s economy is hitting them hard too.
  Comment by Cynthia Dusenbery | Thursday, June 16, 2011
Also, there is a new business address and it is:
6348 N. Milwaukee # 136, Chicago, IL 60646

  Comment by Cynthia Dusenbery | Tuesday, October 25, 2011
new website -

  Comment by Anne Noftle | Tuesday, October 25, 2011
Cynthia just collected on a very old one I had totally given up on, it was three years old but I sent it to her because I found a new address for the debtor. After only three weeks, she collected on it. Definitely give her a try, you won`t be sorry.

Anne Noftle

  Comment by Cynthia Dusenbery | Wednesday, October 26, 2011
Thank you Anne.....
  Comment by Denise Davis | Thursday, September 5, 2013
Hi Cynthia, do you help scopists collect on a reporter`s bill as well or do you just go after the agencies?
  Comment by Ashley Chandel Nail | Friday, July 18, 2014
Hi, my name is Ashley Nail. I report in Florida & one particular firm owes me over 7k. I do not do work for them anymore for more than the obvious reason. The owner, -------, keeps saying in emails that she`ll get my outstanding invoices to me in hard copy, as she denied my access to the online portal because it`s for current reporters. I am not alone when I say I`m owed lot from this firm. The last check and/or correspondence I had with the firm, -------, in --------, Fl, was November 13, 2013.

Is there anything you can do to help?

  Comment by Todd Olivas | Saturday, July 19, 2014
Hi, Ashley. I had to strike out the names of the person & firm that owes you money. I apologize for that but my intention for this blog is to be a positive place for reporters to share information but not THAT kind of information.

  Comment by Roberta Firth | Sunday, December 11, 2016
I`m hoping you can help me. I`m looking for payment from a court reporter who has owed me for a job from last May and won`t even communicate with me about except for very snotty comments now and then. I have been sending invoices with a 10% interest charge since October. Please, can you help me.
  Comment by Cynthia Dusenbery | Monday, May 14, 2018
Your Corporate Collector, Inc. has been closed since last August...temporary situation.. was hit as a pedestrian by a car and had 4 surgeries, living in rehab 4 months and now in home bound recovery. I will notify on this site and other social media sites of the reopening when healed up. .....Cynthia, Owner, Your Corporate Collector, Inc.
  Comment by Mayleen Mendelson | Wednesday, December 26, 2018
Hi, Cindy,

If you’re still doing collections, please contact me.

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